Tri-City Chapter IAAP®
Excellence in Action: Fundamentals of Excellence

Pictures from our 2008 Open House

English: May I help you?

Spanish: ¿Puedo ayudarle?

French: Est-ce que je peux vous aider ?

German: Mag ich Ihnen helfen?

Italian: Posso aiutarlo?


English: Have a wonderful day!

Spanish: Tenga un día maravilloso!

French: Ayez un jour merveilleu!

German: Haben Sie einen wundervollen Tag!

Italian: Abbia un giorno meraviglioso!



"More Companies Recruit Bilingual Employees"

By Julian Teixeira

Employers and staffing agencies get creative to find capable bilingual workers.

"Whether it’s parlez-vous français, habla español or você fala português, more American companies are looking to recruit and hire bilingual employees. Several factors contribute to this trend, but there are two primary reasons for the increased need to recruit multilingual employees. They are (1) a growing immigrant population in the United States that is not fluent in English, and (2) American companies are becoming more global—expanding their operations oversees, which requires employees to speak another language.

“Over the past two to three years, we have seen an increase in companies asking us for employees that have a language besides English,” says Teresa Setting, vice president, recruiting and retention, at Troy, Mich.-based Kelly Services, a temporary employment and staffing firm. “We’re finding that more companies are becoming global, and, as the U.S. population diversifies, companies want to market to these ethnic groups.” As requests for bilingual employees grow, demand is primarily increasing within the pharmaceutical, life sciences, technology and financial services sectors for managerial candidates with bilingual skills, according to Chris van Someren, president, global markets, at Los Angeles-based Korn/Ferry International, which specializes in executive recruitment. This need can be attributed to the increasing global presence of U.S. companies. More American firms have divisions or manufacturing facilities overseas. In the United States, the greatest need for bilingual employees is occurring in the consumer services sector in such areas as banking, retailing and telecommunications. Within these industries, bilingual employees are needed to fill positions such as call or customer service center personnel, receptionists and secretaries, and medical and legal administrative staff."
Source: http://www.shrm.org/ema/EMT/articles/2004/Fall04teixeira.asp

From the IAAP Newsletter:

Professional Certification
Professional certification is the mark of excellence in today's business environment. For those with the Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) ratings, the continuation of that mark is required recertification.

Recertification is accomplished by earning points every five years in the categories of Education/Experience, Leadership and an Elective. Find complete recertification information at www.iaap-hq.org/Cert/recertification.pdf. Not yet certified? Check out the Certification Application Packet at www.iaap-hq.org/Cert/CertAppPacket.pdf or the Professional Certification area of the IAAP website.

For subscription and e-mail address changes, send an e-mail to membership@iaap-hq.org
To contact the editor, send an e-mail to aensminger@iaap-hq.org

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